The importance of productivity for telemarketing companies

The importance of productivity for telemarketing companies

Companies who choose to outsource particular functions of their business do so for a couple of key reasons. They are seeking to make efficiency improvements in areas they are not good at, or they are outsourcing so they can focus resources on core areas of their...
What to consider when seeking an outsourced telemarketing agency

What to consider when seeking an outsourced telemarketing agency

Increasingly, organisations are choosing to outsource different functions of their business to external providers. They do so for a number of reasons, mainly to do with competitive pressures. According to The London Economic Newspaper, companies in the UK outsource...
Questioning for outbound B2B marketing research

Questioning for outbound B2B marketing research

Most of us assume our customers are happy by virtue of the fact that they’re not complaining. The fact is, on many occasions, we have seen this to not be the case. By the time the organisation has identified an issue, it is often too late with the customer who may...
The importance of good quality Market Research

The importance of good quality Market Research

Now more than ever businesses have a wealth of data they can tap into, to assist them in the day to day running of their company or to highlight areas ripe for development to keep them ahead of their competitors. With this in mind we have partnered up with B2B data...
Reception techniques used by market research companies

Reception techniques used by market research companies

Moving past the receptionist to reach a decision maker is a key skill market research companies need to master. It’s one of the first things trainees are faced with. And while they may spend hours learning the techniques, anyone can do it. Firstly, it’s really...
How to make your telemarketing dazzle

How to make your telemarketing dazzle

Telemarketing isn’t an exact science. Success is made up of many interrelating attributes and skills. To get consistent results you need a regular cycle of routines and habits, from asking great questions, to handling resistance. For an outsourced provider like Blue...